Mission Statement

We will create and operate an effective inter-professional primary family medicine healthcare team in the Scarborough Community that improves patient accessibility to comprehensive continuous medical care.  Our Team will integrate and help coordinate our patients care at the community level, navigating the many components available within our healthcare system.  High quality care, with a focus on health promotion, illness care and disease prevention will be primary focuses, as well as making a significant and lasting improvement in the health and well-being of our community.  We will accomplish this through acute, chronic and preventive healthcare programs that span the broad continuum of patient health needs, while monitoring outcomes and measuring care delivery to improve performance.


The Scarborough Academic Family Health Team will grow an inter-professional healthcare service alliance which improves community oriented primary health and family medicine care, improves the health of the community by delivering comprehensive, accessible and continuous healthcare.


Board of Directors

Business & Operating Plan

Financial Overview

Policies and Procedures

Privacy Policy

Website Privacy Policy

Statement of Health Information Practices

Patient Rights & Responsibilities

Ontario Telemedicine Network


Privacy and Confidentiality

Your health information is treated with respect and your privacy is protected. Access to your personal health information is available only to those: i) who need to know, ii) who are involved in your healthcare, and iii) who have received your consent. These may include Physicians, Specialists, Nurse Practitioners, Registered Nurses, Social Workers, Pharmacist, or Registered Dietitian. When your personal health information is collected, the privacy and confidentiality of the information is protected.

Electronic Health Records

Client health information may be maintained in electronic health records that are password and firewall protected. The software only allows health professionals identified as involved in your health care to have access to your information.


The SAFHT complies with the Health Information Protection Act (November 2004), comprised of both the Personal Health Information Protection Act (2004) and the Quality of Care Information Protection Act (2004).

Website Links:
Personal Health Information Protection Act 2004
Quality of Care Information Protection Act 2004

From these Acts key privacy principles include:

Principle 1 - Accountability for Personal Information

The SAFHT is responsible for personal information under its custody or control and has a designated individual, the Chief Privacy Officer, who is accountable for the organization's compliance with the legislation and the privacy principles that follow.

Principle 2 - Identifying Purposes for Collection of Personal Information

As your personal information is being collected, the SAFHT will identify the purpose for which it is collected. The primary purposes include: delivery of direct patient care; administration of the health care system; research and statistics; or to comply with legal and regulatory requirements.

Principle 3 - Consent for the Collection, Use and Disclosure of Personal Information

Your knowledge and consent are required for the collection, use or disclosure of personal information, except where inappropriate (guardianship; power of attorney).

Principle 4 - Limiting Collection of Personal Information

Only information that is needed for the purposes of the Family Health Team will be collected. Information will be collected by fair and lawful means.

Principle 5 - Limiting Use, Disclosure and Retention of Personal Information

Personal information will not be used or disclosed for purposes other than for those for which it was collected, except with the consent of the individual or as required by law. Personal information will be retained only as long as necessary for fulfillment of those purposes and in compliance with legislation.

Principle 6 - Ensuring Accuracy of Personal Information

Personal information will be as accurate, complete and up-to-date as is necessary for the purposes for which it is to be used.

Principle 7 - Ensuring Safeguards for Personal Information

Security safeguards appropriate to the sensitivity of the information will be used to protect personal information.

Principle 8 - Openness about Personal Information Policies and Practices

Information regarding the FHT's policies and practices relating to the management of personal information are available upon request.

An individual may request access to their personal health information. An individual may challenge the accuracy and completeness of the information and have it amended as appropriate.

Principle 10 - Challenging Compliance with SAFHT's Privacy Policies and Practices

An individual may direct a challenge concerning compliance with the above principles to the Chief Privacy Officer. Attachment (click to download)


SAFHT is committed to respecting the privacy of visitors to the SAFHT Web Site. The only information that this web site collects from public users of the web site is an email address whenever an email is sent using our Contact form for the purpose of allowing an email response to any questions / comments received by a SAFHT staff member or department. Beyond that purpose, the email address is not shown, given or provided to any third parties.

Some of our Web site provides links to other sites created and maintained by other public and/or private sector organizations.

These links are provided solely for your information and convenience. When you link to an outside Web site, you are leaving the SAFHT Web site and our information management policies no longer apply.


At the Scarborough Academic Family Health Team we are committed to providing the best primary health care in our community. We believe that our patients and families are partners in the delivery of quality patient care. We make the following commitment to you:

Your Rights

You have the right to:

  • Be treated in a kind and respectful way.

  • Expect that all information about your health care will be kept private and confidential in accordance with the personal health information law. (refer to Privacy Policy)

  • Be given information in a way you will understand and is meaningful to you.

  • Expect that your health care team will share relevant information with each other within the circle of care, unless otherwise restricted by you.

  • Participate in making decisions about your care.

  • Culturally-sensitive care.

  • Know the names and roles of people involved in your care.

  • Express your concerns and get answers to your questions.

  • Be told about any fees that are not covered by OHIP and that you or your family will have to pay.

Your Responsibilities

As a patient you have rights and responsibilities. Please make sure that you:

  • Are polite and respect other patients, visitors and members of the health care team.

  • Recognize that the needs of other patients and families may sometimes be more urgent than your own and this can result in delays in waiting rooms.

  • Give accurate information to your health care team to help them plan your care.

  • Give your health care team the name of the person who will represent you if you cannot make decisions by yourself.

  • Follow the plan of care the best way you can.

  • Accept responsibility for the decisions you make about your treatment.

  • Take care of your personal things.

  • Respect clinic property and act in a safe and responsible way.

  • Understand and are responsible for all expenses not covered by OHIP.

  • Notify your health care provider if you can't keep an appointment

2901 Lawrence Avenue East, Suite 101, Scarborough, ON M1P 2T3 | T: 416.439.7473     F: 416.439.7475
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